Bilingual Customer Service Representative (Markham)

Bilingual Customer Service Representative (FR/EN) Location: Markham/Richmond Hill, ON Salary Range: $28-$30 Per hour + Full Benefits Who Are We? We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved. Why Are We Looking for You? We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the Markham / Richmond Hill area. This is an excellent prospect for a customer service professional who thrives in a fast-paced environment, enjoys being part of a collaborative team, and is comfortable working in a hands‑on industrial setting - not a traditional quiet office environment. If you enjoy variety in your day, solving customer problems, and being part of a hardworking team that keeps operations moving, this could be a fantastic fit. What’s In It for You? - $28–$30 per hour - Full-time permanent position (40 hours/week) - Fantastic company-paid benefits packageExcellent vision coverage and strong overall healthcare plan - 2 weeks vacation - Stable long-term opportunity with a well-established company - Collaborative team environment with strong support - Opportunity to work in a dynamic, fast‑paced setting where no two days look exactly the same What Will You Do? - Provide bilingual customer service support in English and French via phone, email, and in‑person interactions - Support customers with inquiries, orders, product information, and issue resolution - Process orders accurately and efficiently within internal systems - Work closely with internal teams including operations, warehouse, and logistics to ensure smooth customer experience - Assist with shipping documentation, packing slips, and customer order coordination - Handle walk‑in customer and driver interactions professionally and efficiently - Help resolve service issues, delivery concerns, and order discrepancies - Maintain accurate records, notes, and customer communications - Support the broader team with additional administrative and customer support duties as needed What Do You Bring? - Fully bilingual in English and French (written and verbal) - 2+ years of customer service, inside sales support, or order desk experience - Comfortable working in an industrial, warehouse, manufacturing, or distribution environment - Strong team‑player mentality with a willingness to jump in where needed - Professional communication skills with the ability to manage different personality types - Strong organizational skills and attention to detail - Experience with ERP or CRM systems is an asset (Dynamics 365 experience is a plus) - Ability to thrive in a fast‑paced, hands‑on environment #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pfije