Service training manager(Toronto Canada), Greater Toronto Area

Job Responsibilities:

• Conduct online live and offline practical training for the target language, ensuring training plans are executed on schedule.
• Develop, translate, and proofread courseware for the target language.
• Evaluate training effectiveness, collect and analyze trainee feedback, and improve service training satisfaction.
• Establish and manage training sites.
• Compile fault cases and enhance fault case courseware.
• Gather training needs from clients in target countries and develop training schedules and program plans.

Qualifications:

• Work Experience: Over 5 years of experience in after-sales service and maintenance of aerial work machinery. Preference will be given to candidates with experience in product training for aerial work machinery.
• Language Skills: Proficiency in one of the following target languages (German, Spanish, French, Portuguese, Russian), with fluent oral expression and written communication skills. English proficiency should meet daily work requirements.
• Other Requirements: Ability to adapt to business travel and respond quickly to customer needs.