Bilingual Customer Service Representative, Markham

Bilingual Customer Service Representative (FR/EN) Location:

Markham/Richmond Hill, ON

Salary Range:

$28-$30 Per hour + Full Benefits

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You?

We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the Markham / Richmond Hill area. This is an excellent opportunity for a customer service professional who thrives in a fast-paced environment, enjoys being part of a collaborative team, and is comfortable working in a hands‑on industrial setting - not a traditional quiet office environment. If you enjoy variety in your day, solving customer problems, and being part of a hardworking team that keeps operations moving, this could be a fantastic fit.

What’s In It for You?

$28–$30 per hour

Full-time permanent position (40 hours/week)

Fantastic company-paid benefits packageExcellent vision coverage and strong overall healthcare plan

2 weeks vacation

Stable long-term opportunity with a well-established company

Collaborative team environment with strong support

Opportunity to work in a dynamic, fast‑paced setting where no two days look exactly the same

What Will You Do?

Provide bilingual customer service support in English and French via phone, email, and in‑person interactions

Support customers with inquiries, orders, product information, and issue resolution

Process orders accurately and efficiently within internal systems

Work closely with internal teams including operations, warehouse, and logistics to ensure smooth customer experience

Assist with shipping documentation, packing slips, and customer order coordination

Handle walk‑in customer and driver interactions professionally and efficiently

Help resolve service issues, delivery concerns, and order discrepancies

Maintain accurate records, notes, and customer communications

Support the broader team with additional administrative and customer support duties as needed

What Do You Bring?

Fully bilingual in English and French (written and verbal)

2+ years of customer service, inside sales support, or order desk experience

Comfortable working in an industrial, warehouse, manufacturing, or distribution environment

Strong team‑player mentality with a willingness to jump in where needed

Professional communication skills with the ability to manage different personality types

Strong organizational skills and attention to detail

Experience with ERP or CRM systems is an asset (Dynamics 365 experience is a plus)

Ability to thrive in a fast‑paced, hands‑on environment

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