Manager of Professional Services at SpaSoft (Markham)

Elevate customer onboarding experiences as Manager of Professional Services at SpaSoft in Canada. This pivotal role demands expertise in managing complex, enterprise-level projects and ensuring efficient service delivery. As a Manager at SpaSoft, you will lead Professional Services in system builds, implementations, and training while reporting to the President. Your role encompasses overseeing multi-workstream onboarding projects and driving performance against customer experience and financial targets. Your leadership will shape the structure and prioritization of projects, fostering a high-performance culture. Key Responsibilities: • Own the delivery of Qualified Services across various initiatives • Lead complex onboarding projects with multiple integrations • Drive predictable performance against financial and operational goals • Standardize onboarding workflows for improved efficiency • Partner with Development for scalable onboarding solutions Requirements: • Experience leading Customer Delivery teams in B2B SaaS • Proven success in managing enterprise-level projects • Strong familiarity with cloud and on-premises software • Ability to leverage AI for enhancing delivery processes • Exceptional communication skills in stakeholder engagement Shape the future of spa and wellness solutions with innovative delivery management at SpaSoft. Apply on Kit Job: kitjob.ca/job/2piqpj