General Manager (Markham)

Overview General Manager of Medcan's current Markham location, responsible for full ownership of site performance, including P&L; management, operational excellence, client experience, and community engagement. The role leads a cross‑functional team of 20+ staff and serves as Medcan’s ambassador in the local market. Responsibilities - Lead the delivery of personalized, high‑touch client service across all programs and touchpoints, ensuring seamless client journeys and high‑quality, consistent brand experiences. - Utilize client experience metrics (NPS, CSAT) to identify improvement opportunities and act on feedback, personally supporting escalations as needed. - Manage a cross‑functional team of 20+ professionals, fostering performance management, process development, and training for strong operational performance. - Own the full site‑level P&L;, driving revenue growth and cost management through business planning and strategic recommendations to executive leadership. - Serve as community ambassador, building relationships with local businesses, organisations, and referral networks to raise awareness and generate leads. - Ensure all physical spaces meet Medcan’s brand and hospitality standards, overseeing facility maintenance, vendor relationships, and day‑to‑day operational needs. Qualifications - 7‑15 years of senior leadership experience in a multi‑disciplinary clinical, healthcare, wellness, or high‑end hospitality setting. - Demonstrated full P&L; accountability and site‑level financial performance management. - Entrepreneurial leader who rolls up sleeves and gets into the details. - Strong cross‑functional and matrix leadership skills with influence capabilities. - Client‑service orientation, experienced in high‑touch, service‑focused environments. - Data‑driven mindset, able to use operational, financial, and client experience insights for decision making. - Proven success in community engagement, local business development, and/or brand ambassadorship. - Executive presence with ability to manage client escalations and represent site performance to senior leadership. - Fluency in Mandarin and/or Cantonese is an asset. - Bachelor’s degree required; MBA or other relevant graduate degree is an asset. - Solid alignment to Medcan’s values, mission, and purpose. Benefits & Compensation - Full‑time, on‑site position: 40 hours per week, 8:30am‑5:00pm Monday–Friday. - Position initially based at Medcan Toronto (150 York St) until the Markham site opens in Fall 2026. - Annual salary range: $117,979.00 – $162,220.75 CAD, based on selected candidate’s experience and qualifications. - Base compensation only; additional compensation details such as benefits, bonuses, or incentives are not included in this range. Diversity, Equity, and Accessibility Medcan is dedicated to equity, diversity, and inclusion. If contacted for an opportunity, please advise our Talent Acquisition contact should you require accommodation. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pozeg