Guest Service Agent at Hotel, Markham

Elevate the guest experience as a Guest Service Agent at our hotel. Manage check-ins, payments, and reservations while addressing guest needs in a full-time role.

This full-time position involves welcoming guests and ensuring a smooth check-in and check-out process. You'll reconcile daily transactions, manage guest complaints, and perform night audit functions using the OnQ PMS system. Your role is crucial in maximizing room occupancy and providing exceptional service to exceed guest expectations.

Key Responsibilities:• Welcome guests and oversee their check-in and check-out • Handle guest complaints and requests promptly • Complete daily transaction reconciliation accurately • Perform night audit functions and distribute reports • Input financial reports and manage room deliveries

Requirements:• Availability for flexible shifts, including nights and weekends • Hospitality experience, preferably as a Front Desk Agent • Excellent communication and leadership skills • Strong planning, organizing, and multitasking abilities • Detail-oriented with a positive attitude

Make a meaningful impact on guest satisfaction with your hospitality skills. #J-18808-Ljbffr