Solutions Architect (ServiceNow) (Markham)

ServiceNow Solution Architect

The ServiceNow Solution Architect is a senior, client‑facing leader responsible for designing, delivering, and scaling ServiceNow solutions that drive measurable business and operational outcomes. This role is foundational to BDO’s ServiceNow practice and will serve as the technical and functional anchor around which a broader delivery team is built.Responsibilities

Lead architectural strategy for BDO Canada’s ServiceNow migration, ensuring scalable, secure, and future‑ready platform design. Design and deliver ServiceNow solutions aligned to long‑term platform health, enterprise standards, and ServiceNow leading practices. Serve as a trusted advisor to client executives, supporting roadmap development, platform governance, and change management considerations.Identify and design opportunities to leverage ServiceNow AI, automation, and workflow optimization (e.g., Virtual Agent, predictive intelligence, flow automation) to improve service efficiency and customer experience. Partner with clients to translate operational challenges into automated, data‑driven ServiceNow solutions and contribute thought leadership on AI‑enabled service operations.Lead solution architecture discussions during sales cycles, articulating value, trade‑offs, risks, and implementation approach to both technical and executive audiences. Contribute to win strategies, value propositions, and differentiation for ServiceNow opportunities in the market. Act as a lead member of delivery teams, providing architectural oversight and hands‑on leadership to ensure successful customer outcomes.Guide delivery teams through complex design decisions, integrations, and platform configuration challenges. Promote continuous improvement across delivery methodologies, accelerators, and reusable assets. Mentor, coach, and enable other members of the ServiceNow delivery team, including office hours, workshops, webinars, and playbooks.Contribute to the development of a scalable ServiceNow delivery model, including standards, templates, and best practices. Qualifications

8+ years of professional services, consulting or enterprise IT experience. Demonstrated experience designing and delivering ServiceNow ITSM and CSM solutions. Proven ability to influence and consult with senior leaders, translating business needs into actionable solution designs. Experience working across complex stakeholder groups, including technical and non‑technical audiences.Demonstrated experience leveraging or integrating AI and automation into service operations, workflows, or decision‑making processes. Excellent communication and presentation skills, including the ability to develop visually rich, professional solution designs for executive and technical audiences.Ability to build trust quickly and engage effectively in both remote and in‑person environments. Minimum of two (2) relevant Certified Implementation Specialist (CIS) certifications (e.g., Certified Technical Architect (CTA) – required or must be achieved within 12 months). Legal Notice

BDO is an equal‑opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected status. All BDO personnel are expected to incorporate diversity, equity, and inclusion in our work environment.

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