Sr. Client Manager, Business Insurance (Markham)

Business Line: Mid-Market Commercial Hours Per Week: 35 (Full-Time) Location: Ottawa, Ontario – Hybrid Setting Job Duration: Full-Time, Permanent, Current Vacancy Wage Transparency: The base salary range for this position is $80,000 to $90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. What You'll Do - Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business. - Provide qualified and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc. - Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross‑selling internally to other P&C; lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities. - Lead in maintaining positive, long‑term relationships with the clients, insurance carrier representatives, and NFP staff. What You Bring - RIBO license is required. - Typically, more than 5 years of industry and product line experience – broking or underwriting. - Extensive experience in the placement of multi‑line coverage on Mid‑Market to Complex accounts. - Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously. - Client‑focused – Able to establish and maintain effective relationships. - High‑level organizational skills with the ability to prioritize multiple tasks to meet deadlines. - Strong analytical and problem‑solving skills. - Sharp attention to detail with excellent decision‑making skills. - Flexibility and adaptability to changing priorities, deadlines, and technology. - Extensive insurance carrier relationships. - Excellent computer skills are expected and EPIC fluency is an asset. - Experience in Microsoft Office products, specifically Word, Excel, and Outlook. What’s In It For You - Hybrid environment approach that keeps the best interests of staff and clients in mind. - Annual bonus plan for all employees. - Matching RRSP plan of 5% of salary. - Referral commission plan. - Generous benefits plan including Health Care Spending Account starting on the first day of employment. - Full support for continuing education and internal opportunities to grow as an insurance professional to advance career. - Reimbursement of license fees and professional membership dues. - Adaptable accommodations available on request for candidates participating in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. Apply on Kit Job: kitjob.ca/job/2prd9j