Senior Manager, Support Services (Markham)

Senior Manager, Support Services Job Number: 26002929 Primary Location: ON - Markham Administration Employee Type: Full time Pay Rate From: $95,000 Pay Rate To: $125,000 As the Senior Manager, Support Services, you will join the leadership team as a strategic partner and operational catalyst within Bayshore’s Integrated Care Solutions division. You will lead diverse functional areas including Business Optimization, IT, IPAC, Privacy, Health and Safety, and our Contact Centre while shaping the systems and processes that keep our operations running smoothly. This role offers the opportunity to make a measurable impact, develop high performing teams, and help drive the future of ICs. Duties and Responsibilities - Oversee and support to develop, implement, manage, monitor, and evaluate business requirements & implementation of work and best practices within the functional areas in collaboration with the ICs operations team - Determine short- and long-term strategies to achieve department, operational and organizational goals - Provide direction and accountability for the functional teams and their delivery of services to support the ICs division - Oversee development and implementation of adherence to and ongoing evaluation of standard operating procedures and policies and procedures within assigned functional areas - Develop, manage, and ensure adherence to department budget - Manage and coordinate department resources to support the ICs operations - Possess a comprehensive knowledge of best practices in each of the functional areas - Produce and maintain accurate reports, records, and files - Participate in supervision, evaluation, training, and other meetings as required - Liaison with Regional Directors, Area Directors and departmental heads, external partners, and vendors to make recommendations and provide the best support to the overall ICs operations, including opportunities to streamline and optimize processes - Develop, coach, mobilize employees; identify and ensure ongoing development of key talent and required successors for key positions - Be familiar and ensure compliance with all health and safety policies and procedures - Participate in the identification and evaluation of OHS program goals and objectives - Participate in professional development opportunities - Participate in public relations and promotional activities as required - Participate in ongoing internal and/or external continuing education activities - Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System - Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns - Maintain confidentiality of client and corporate information and discuss the same only with appropriate Bayshore personnel - Complete other tasks as requested Qualifications Education: Completion of a Bachelor’s degree in a health or business-related field. Experience: At least 10+ years of progressively responsible recent experience in management. Additional Information Bayshore is committed to a high quality and safe setting for both our staff and clients/patients. Depending on provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu, etc. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. EEO Statement At Bayshore Healthcare, we are committed to fostering an inclusive workplace in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. We encourage candidates to disclose any accommodation needs they may have during the recruitment and selection process. Apply on Kit Job: kitjob.ca/job/2prhug