Manager, Operations - *Permanent Full-Time (Markham)

Permanent Full time Senior Vice President Immediately Monday to Friday Director of Operations – ICI to lead and oversee the performance of our Industrial, Commercial, and Institutional (ICI) operations. This role is responsible for driving operational excellence, financial performance, service reliability, and continuous improvement across front‑end, roll‑off services along with transfer station operations. Reporting to the Senior Vice President, the Director of Operations – ICI will play a key leadership role in ensuring Miller Waste delivers exceptional service to customers while prioritizing safety, operational efficiency, fleet utilization, and route productivity. Provide strategic leadership and oversight for all ICI collection operations including front‑end and roll‑off services. Develop and implement operational strategies, policies, and best practices for improving productivity and service quality. Oversee dispatching, routing, and operational planning using the company’s route management system. Continuously evaluate route performance and service efficiency to improve productivity and reduce operational costs. Maintain a strong customer‑centric focus ensuring service reliability and responsiveness. Work closely with the Equipment and Maintenance Group to ensure fleet reliability and optimal equipment availability. Align operational requirements with preventative maintenance schedules and fleet lifecycle planning. Support operational planning related to equipment deployment, replacement strategies, and fleet utilization. Champion a strong culture of health, safety, and environmental responsibility. Ensure operational practices align with company safety standards and regulatory requirements. Integrate safety expectations into operational planning and decision‑making. Financial & Business Performance Oversee financial performance of ICI operations across districts and service lines. Monitor key operational cost drivers including labour productivity, disposal costs, and contractor utilization. Work with Sales leadership to address under‑performing accounts and optimize service models. Customer & Contract Management Ensure high levels of customer satisfaction and service reliability across ICI operations. Support customer retention initiatives through strong operational performance. Work closely with the Sales team to support Key Accounts and complex service agreements. Participate in strategic customer meetings where operational expertise is required. Ensure service delivery aligns with contractual commitments and customer expectations. Increase internal tonnage flow to Miller Waste facilities where it supports margin and efficiency. Identify opportunities to improve material flow, reduce handling, and lower overall system cost. Collaborate with Sales on route densification strategies and service design for new customers. Key Performance Accountability Areas Financial Performance – revenue growth and operational profitability. Operational Productivity – efficiency of front‑end and roll‑off operations. Customer & Contract Management – customer retention and service reliability. Cost Management – labour productivity and operating cost control. Strategic & Management KPIs – trusted operational reporting and performance dashboards. Post‑secondary education in Business, Operations Management, or a related field preferred. Demonstrated leadership experience managing Industrial, Commercial, and Institutional (ICI) operations. Experience overseeing front‑end and roll‑off collection operations including routing and dispatch. Experience leading multi‑district or multi‑site operational teams. Strong understanding of waste collection operations, route optimization, and fleet utilization. Proven ability to lead large operational teams and drive performance improvements. Demonstrated success improving operational efficiency, service reliability, and cost control. Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons. We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts. # Apply on Kit Job: kitjob.ca/job/2przjr