General Manager, Performance General Manager, Performance …, Markham

General Manager of Medcan's new Markham location, responsible for full ownership of site performance, including P&L; management, operational excellence, client experience, and community engagement. The role leads a cross‑functional team of 20+ staff and serves as Medcan’s ambassador in the local market. Lead the delivery of personalized, high‑touch client service across all programs and touchpoints, ensuring seamless client journeys and high‑quality, consistent brand experiences. Manage a cross‑functional team of 20+ professionals, fostering performance management, process development, and training for strong operational performance. Own the full site‑level P&L;, driving revenue growth and cost management through business planning and strategic recommendations to executive leadership. Serve as community ambassador, building relationships with local businesses, organisations, and referral networks to raise awareness and generate leads. Ensure all physical spaces meet Medcan’s brand and hospitality standards, overseeing facility maintenance, vendor relationships, and day‑to‑day operational needs. 7‑15 years of senior leadership experience in a multi‑disciplinary clinical, healthcare, wellness, or high‑end hospitality environment. Demonstrated full P&L; accountability and site‑level financial performance management. Data‑driven mindset, able to use operational, financial, and client experience insights for decision making. Proven success in community engagement, local business development, and/or brand ambassadorship. Executive presence with ability to manage client escalations and represent site performance to senior leadership. Fluency in Mandarin and/or Cantonese is an asset. Bachelor’s degree required; MBA or other relevant graduate degree is an asset. Full‑time, on‑site position: 40 hours per week, 8:30am‑5:00pm Monday–Friday. Position initially based at Medcan Toronto (150 York St) until the Markham site opens in Fall 2026. 117,979.00 – $162,220.75 CAD, based on selected candidate’s experience and qualifications. additional compensation details such as perks, bonuses, or incentives are not included in this range. Diversity, Equity, and Accessibility Medcan is dedicated to equity, diversity, and inclusion. Apply on Kit Job: kitjob.ca/job/2ps5yr