Costumer Experience Manager - Milton

Job ID: 523161

Permacon

is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees across multiple sites in Quebec and Ontario and is part of the CRH Group.

Job Summary We are currently looking for a

Customer Experience Manager

based at the Milton Office and covering Ontario’s Southwestern region.

Job Responsibilities Reporting to the Vice‑President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction through the development, implementation and execution of Sales policies and procedures.

More specifically, the manager will directly supervise 3 Customer Experience Coordinators and a total of about 10 team members, including Dispatchers and Customer Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.

The manager is responsible for staffing, coaching, developing and training the team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; pricing, contact and customer information; and databases. The manager will also ensure constructive relationships with the sales, production and planning teams.

Job Requirements

College diploma in business administration or equivalent experience

A minimum of 5 years of Customer Service experience and 3 years in a supervisory role

Strong knowledge of best‑in‑class practices in the logistics and customer service fields

Excellent leadership, teamwork and people skills

Superior problem solving and decision‑making capabilities

Analytical mind

Initiative and autonomy

Good knowledge of Microsoft Office and computers

English spoken and written

Job Compensation/Benefits

The annual salary is 72,000 $ to 89,000 $

Employee life insurance

Short‑Term and Long‑Term Disability

Medical, dental and vision care plan paid by the Company

Vacation time

Retirement saving plan with employer contribution, up to 5% of annual salary

Access to an Employee and Family Assistance Program (EFAP)

Significant discounts for company products

Opportunity to build a career and progress in the company

This posting is to fill an existing vacancy.

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.

Permacon does not directly use artificial intelligence to screen, assess or select applicants.

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