Customer Experience Manager Role At Permacon Milton

Join Permacon as the Customer Experience Manager based in Milton, focusing on enhancing customer satisfaction across Ontario’s Southwestern region. Lead a talented team in delivering exceptional service. Reporting to the Vice-President of Sales, this role involves supervising approximately 10 team members, including Customer Experience Coordinators and Dispatchers situated in various locations. You will be tasked with executing and overseeing sales policies while ensuring effective logistics management and customer service excellence. Key Responsibilities: • Lead and develop a team of Customer Experience staff • Implement and oversee effective sales processes • Manage logistics and customer order taking • Ensure accurate inventory control and data management • Strengthen collaboration with production and planning teams Requirements: • Bachelor's degree or equivalent experience in business • At least 5 years of customer service experience • Minimum 3 years in a supervisory role • Solid leadership and communication skills • Experience with Microsoft Office and analytical problem-solving Drive customer satisfaction and operational excellence in this key leadership position at Permacon. Apply on Kit Job: kitjob.ca/job/2nedid