Costumer Experience Manager - Milton

Career Opportunities: Costumer Experience Manager - Milton (523161) Requisition ID 523161

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Architectural Products Group

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Permacon

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Full Time

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Customer Service

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Canada

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Quebec

Permacon

is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group.

Job Summary We are currently looking for a

Customer Experience Manager

based at the Milton Office and covering Ontario’s Southwestern region.

Job Responsibilities Reporting to the Vice‑President, Sales, the Customer Experience Manager will lead the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures. The manager will directly supervise 3 Customer Experience Coordinators and a total of about 10 team members including Dispatchers and Customer Experience Representatives located in Milton, Bolton, Cambridge and Woodstock. The manager is responsible for staff, coaching, developing and training team to deliver superior service in order taking, logistics and transportation, contract management, inventory control, price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams.

Job Requirements

College diploma in business administration or equivalent experience

A minimum of 5 years of Customer Service experience and 3 years in a supervisory role

Strong knowledge of best‑in‑class practices in the logistic and customer service fields

Excellent leadership, teamwork and people skills

Superior problem solving and decision making capabilities

Analytical mind

Initiative and autonomy

Good knowledge of Microsoft Office and computers

English spoken and written

Benefits

Annual salary: $72,000 to $89,000

Employee life insurance

Short Term and Long-Term Disability

Medical, dental and vision care plan paid by the Company

Vacation time

Retirement saving plan with employer contribution up to 5% of annual salary

Access to an Employee and Family Assistance Program (EFAP)

Significant discounts for company products

Opportunity to build a career and progress in the company

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.

Permacon does not directly use artificial intelligence to screen, assess or select applicants.

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