Install Tech Advisor / Customer Service Representative, Milton

Install Tech Advisor / Customer Service Representative Job Description Posted Tuesday, May 12, 2026 at 6:00 AM

Company Name:

Job Location:

Milton, ON

Job Type:

Full-time, Permanent

No. of Openings:

1

Job Requirement(s):

Internal Job Title:

Occasional weekend/holiday work; Travel within North America

Install Tech Advisor

Reports To:

Team Lead, Install Tech

Compensation:

PBS is the fastest growing“All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Install Tech Advisor works with the Informatics department to support the PBS Dealer Services Team. You will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. The Install Tech Advisor provides immediate solutions and services on technical related items from printer setups, VPN connections, mapping a drive and so on, both remotely and occasionally onsite at a dealership.

Job Responsibilities:

Support and troubleshoot issues receive by phone and email

Write up tickets and investigate issues that arise

Assist onsite teams and customers with various hardware setups (Printer setups, Servers, Switches, Microsoft platform, peripheral setups, etc.)

Review issues or concerns from onsite team and customers in relation to technical setups and troubleshooting

Assist onsite teams and dealerships with setting up payment processing machines

Setup of texting numbers, record automated messages for dealer appointments, and web setups

Assist with setting up, maintaining, and troubleshooting Microsoft CAL’s (Certified Access Licenses)

Work with internal staff to help investigate or find answers for those who are onsite

Be able to talk about and navigate our DMS Software to better assist customers

Ongoing training in the software and different departments within the company

Assisting Informatics Tech Specialists and Team Lead when asked for troubleshooting and day to day items

Qualifications:

Knowledge of printer and network setups, servers, switches, Microsoft platform, peripheral setups, etc.

Strong computer skills with proficiency in Microsoft Office Suite

Excellent communication skills and phone etiquette

Strong problem solving and trouble shooting skills

Effective time management and organization

Strong multi-tasking and prioritization

Ability to work occasional Saturdays and/or Sundays to support software installations

Ability to work occasional Canadian/USA holidays based on installation needs

Ability to travel within Canada and the USA approx. 1-2 times per quarter; valid passport, U.S. visa (if applicable), and full driver’s license are required

What we offer:

Professional Development

– Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities

- Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits

- Medical and dental coverage to support your well-being.

Paid Time Off

– Generous PTO to help you recharge and maintain work-life balance.

Inclusive culture

- A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition

- Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonuses

Additional performance incentives

Staff discounts

– Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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