Store Manager - Helly Hansen (Campbellville)

Position Summary The Store Manager is responsible for all aspects of their assigned retail store. This role drives sales performance, customer experience, team engagement, expense management, and day-to-day store operations. Brand Experience / Customer Service Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors, and coaching team members to ensure the in‑store experience aligns with company guidelines. Communicates priorities and expectations, helping the team understand how selling impacts store and brand success. Engages customers through open‑ended questions, active listening, and personalized product suggestions that reflect individual needs. Reviews trends, customer feedback, and in‑store observation to improve and adjust selling strategies. Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals. Visual, Operation, and Safety Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked. Will adapt visual merchandising as needed to support sales and product storytelling. Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives. Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales. Consistently ensures adherence to all company policies, procedures, and operational guidelines. React quickly to all customer and/or employee injuries and report them immediately to Human Resources. Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses. Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements. Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals. Leadership Acts as Manager-On-Duty on a rotating basis. Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence. Leads onboarding of new employees and continues development for high potential employees. Creates an environment where individuals are supported and encouraged to achieve personal and professional goals. Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals. Manages store expenses in partnership with the District Manager. Holds the team accountable through in‑the‑moment feedback along with conducting quarterly performance reviews. Addresses and resolves customer concerns quickly and professionally, reinforcing trust and brand loyalty. Builds relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable. Position Competencies Bold Accountability: Owns store results, sets clear expectations, delegates effectively, and follows up to ensure outcomes are achieved. Customer Centric Innovation: Uses customer insight and feedback to continuously improve selling behaviors and store operations. Empowered Collaboration: Partners with peers and corporate departments to ensure store success, along with creating a culture of collaboration within the store. Global Agility: Positively embraces any communicated changes, remains open to different perspectives, and helps teams adjust successfully. Strategic Foresight: Plans for business and selling needs, develops talent to ensure a succession plan for store performance. Purposeful Integrity: Upholds company values by creating a culture of belonging and addresses concerns swiftly, building trust through consistency. Urgency for Impact: Responds quickly to opportunities in store performance and takes action to improve. Job Requirements Must be 18 years of age or older. Open availability, including evenings, weekends, and holidays. Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred. Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors. Essential Functions Communicate clearly and respectfully with customers and team members. Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices. Stand and move throughout the store during scheduled shifts, up to 8 hours. Assist with customer needs, merchandise recovery, and general store organization. Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate. Push or pull merchandise racks and assist with restocking activities. Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards. Perform occasional manual tasks such as assembling displays or adjusting store layouts. Use vision and attention to detail to read labels, organize merchandise, and support customers. Use hands for fine manipulation, such as folding, hanging, and organizing apparel. Accommodation Helly Hansen is an equal‑opportunity employer that is committed to creating a diverse and inclusive work environment. All applicants are encouraged to apply. Helly Hansen welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. Compensation The estimated base pay for this role is between $55,000‑$81,826. This range reflects the minimum and maximum target range for this location. Compensation packages are based on many factors unique to each candidate. This role may also be eligible for bonuses based on achieving store and personal targets. Benefits RRSP with company match Extended/Supplemental Health Benefits Employee discounts Adaptable schedule Paid Time Off includes vacation and sick time, and holidays Apply on Kit Job: kitjob.ca/job/2onvzr