Customer Experience Representative - Milton

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search Jobs Job Description Customer Experience Representative - Milton Architectural Products Group Milton, Ontario, Canada Job ID: 524926 Permacon is a leading North American manufacturer of concrete products serving the landscaping and masonry markets. The company operates eight production facilities across Quebec and Ontario and employs more than 300 people throughout its various sites. Permacon is a division of Oldcastle® Architectural. Job Summary The Customer Experience Representative is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. Job Responsibilities - Responsible to support all RETAIL Customers (Home Depot, RONA etc) - all orders, shipments and complaint resolutions - Make sure orders are coded correctly daily - Assist customers with product questions, ordering, order tracking, complaints, and problems - Support customers with orders, truckloads, open order reports and shipments - Enter email EDI, and phone orders into system for delivery/pick up - Issue credits or debits accurately, when applicable - Complete MRT's for returned products and send to EBS daily - Complete MRT's for pallet return and send to EBS daily - Help customers build truckloads - Enter transfers on DIP's, once complete send to dispatch - Once DIPS are received in stock advise customers stock is ready - Enter Build orders and send to yard - Once yard returns Build orders, contact customers stock is ready - Answering incoming calls - Provide information requested by customers in a timely fashion - Ensure accuracy of invoices and on-time delivery of orders - Track orders from entry into the system to delivery or pick up by the customer - Support the sales team, as required - Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records - Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed - Send orders for de-icing, as required (24 or 48 hours) Qualification and Job Requirements To perform this job successfully, an individual must be bilingual (French speaking) and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required : - High school diploma /equivalent or comparable in related experience, - Detail oriented, - Good with basic math, - Skilled in Microsoft Office suite, - Good organizational and problem-solving skills, - Experience with a multi-line phone system, - Pleasant phone personality, - Ability to multi-task, - Bilingual (French speaking). Job compensation/Advantages - The annual salary is 51 000 $ to 57 000 $, - Employee life insurance, - Short Term and Long-Term Disability, - Medical, dental and vision care plan paid by the Company, - Vacation time, - Retirement saving plan with employer contribution, up to 5% of annual salary, - Access to an Employee and Family Assistance Program (EFAP), - Significant discounts for company products, - Opportunity to build a career and progress in the company. This posting is to fill an existing vacancy Are you ready to take on the challenge? APPLY NOW! If you are passionate about creating an outstanding costumer experience, apply now and join the adventure! At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation. Permacon does not directly use artificial intelligence to screen, assess or select applicants. Posting Start Date: 5/31/26 Posting End Date: 7/1/26 CRH Site Information × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: - "route" is used for session stickiness - "careerSiteCompanyId" is used to send the request to the correct data center - "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor - "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Apply on Kit Job: kitjob.ca/job/2ptw1s