Bilingual Customer Experience Leader, Milton

Drive excellence in customer interactions with our Bilingual Customer Experience Lead position. This hybrid role combines leadership and operational responsibilities, focusing on leveraging AI to enhance service quality.

As a hands-on CX leader, you will guide a high-performing team within a complex B2B environment. Your expertise in CRM platforms like D365 and Salesforce will ensure accurate service metrics while promoting continuous improvement. With a strong data-driven mindset, you will focus on transforming the customer journey through effective leadership and technology.

Key Responsibilities:• Oversee end-to-end customer interactions across multiple channels • Manage team KPIs, quality assurance, and coaching initiatives • Maintain CRM accuracy in D365 and Salesforce systems • Leverage AI tools for enhanced customer support • Drive collaboration across departments for swift resolutions

Requirements:• 5+ years in customer service within B2B settings • Fluent in French and English with strong communication skills • Experienced in AI tools and CRM management • Ability to conduct data analysis and actionable insights • Proven leadership skills in coaching and team development

Elevate customer connections through exceptional leadership and innovative CX strategies. #J-18808-Ljbffr