Customer Service & Logistics Specialist - Rapid Diagnostics …, Mississauga

The Opportunity This position works out of our Mississauga location in the Rapid Diagnostics Division and requires on‑site presence four days per week, with the option to work remotely one day. As the Customer Service & Logistics Specialist, you’ll be responsible for leading end‑to‑end Order Management and Distribution, ensuring a seamless Order‑to‑Delivery process and delivering a high‑quality customer experience. This role oversees outsourced customer service and 3PL operations, including warehouse and distribution activities, ensuring service‑level adherence, cost efficiency, operation excellence and compliance with internal and external regulations. What You’ll Do - Manage the full Order Management cycle, including order processing, returns, blocked order release, and delivery tracking. - Coordinate logistics operations with 3PL partners, ensuring inventory control, SLA/KPI compliance, and system data accuracy. - Monitor operational performance (OTIF, lead time), control logistics costs, generate reports for stakeholders, and manage contracts, suppliers, and outsourced resources while supporting negotiations and leading continuous improvement, automation, and process optimization initiatives. - Ensure compliance with quality standards, internal/external audits, CAPA management, and regulatory documentation. - Act as a key liaison between Supply Chain and commercial teams, ensuring alignment on service levels and customer requirements. - Serve as a subject‑matter expert in Order Management and Logistics Operations. Required Qualifications - Bachelor’s in business administration, engineering, logistics or related areas. - Four to six years as a leader in order management and logistics flow. - Experience in Customer Service and Order to Delivery Process, Supply Chain, and Customer Experience programs. - Experience managing professional services and outsourcing contracts in order management, logistics and planning processes is a plus. - Previous experience with SAP. - Ability to think outside the box with innovation and creativity. - Empowerment to take decisions. - Strong influencing skills. - Customer‑centric orientation. - Passion to provide service to the customer. - Excellent communication and presentation skills. - Capability to design and review procedures and workflows. - Bilingual in French and English. The annual base salary for this position ranges from $68,250.00 to $100,100.00 CAD. The salary range applies to Canada only and does not apply to any other locations outside of Canada. Abbott is an Equal Chance Employer, committed to employee diversity. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o61cz