Customer Service Representative (Mississauga)

3 Points Aviation is an industry leader in Aircraft component sales, manufacturing and repair and overhaul. We have worked tirelessly to earn a reputation that consistently exceeds our client’s expectations. Our company, through focused customer service, has become a leader in the supply and distribution of new and re-conditioned aircraft parts. RESPONSIBILITY AND DUTY: · Maintain and update customer data files in company electronic Rolodex · Provide daily written and verbal communications with customers, either internally or externally. · To work with all relevant departments to ensure that the Company’s products and support services match up to customers’ expectations. · To manage and develop sales region as directed. · Ability to create and effectively manage customer quotes and orders, using the Quantum system. · Accurately log and update customer interactions in the system to ensure proper follow-up and sales tracking. · Support cross-selling and up-selling opportunities within existing customer accounts. · Assist other sales representative from time to time with organizing and prioritizing customer orders · Cultivate customer relationships through daily outbound calls. Responsible for ensuring a positive customer experience. · Resolve customer inquiries, complaints, or issues efficiently to maintain high satisfaction levels. Provide after-sales support and follow-up. · Provide weekly sales reports and forecast and report monthly/ quarterly on sales targets and Key Performance Indicators for the assigned sales region as needed · Follow up on sales leads and assist other team members as directed by Management · Travel to customer sites and provide overview of 3 Points Aviation offerings and pricing details if required · Participate in and attend Aerospace and Manufacturing related shows and conferences if required · Other duties as required by management EXPERIENCE REQUIRED: - 1+ years in sales, inside sales, customer service, or commercial support - Familiar with Rolodex and/or Quantum is an asset. - Comfortable handling multiple priorities in a high-volume environment. EDUCATION AND SKILLS DESIRED: - College diploma or equivalent (university education is an asset) - Basic computer proficiency (Microsoft Office, email, data entry) - Strong verbal and written communication skills - Excellent active listening and problem-solving abilities - Strong attention to detail and organizational skills - Detail-oriented, organized, and accountable This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Job Types: Full-time, Permanent Benefits: - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - In office parking - Paid time off - Vision care Work Location: In person Work Location: In person Apply on Kit Job: kitjob.ca/job/2nxpgi