Bilingual Customer Service Representative (Mississauga)

Bilingual Customer Service Representative Full-Time Permanent Locations: Mississauga, ON Salary: Up to $54,000 Company: One of Canada’s leading non-prime consumer lenders and among the country’s fastest-growing financial services organizations, this company provides innovative financial solutions and lending services through multiple well-established divisions and brands. The organization is recognized for its strong corporate culture, commitment to employee development, growth-oriented environment, and progressive leadership approach. Perks: - Leverage our RRSP match and Employee Share Purchase Plan programs. - Employee discounts on furniture, electronics, and appliances. - Access 24/7 healthcare with Virtual Doctor Appointments. - Personalize your benefits with a customizable package including options for 100% coverage. - Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. - Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days. Responsibilities: - Efficiently manage and resolve customer complaints received via inbound phone calls or emails, ensuring a timely response and resolution. - Aim for first-call resolution to enhance the overall customer experience. - Develop skills to accurately identify customer needs or preferences and recommend suitable products or services. - Execute account modifications and handle requests related to payments, credits, and other account inquiries. - Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes. - Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries. Qualifications: - Fully proficient in English and French - 1-2 years’ experience in a call center environment - Empathetic, compassionate and operate with integrity - Ability to multi-task, adapt to change in a fast-paced setting and to work independently - Excellent written and oral communication skills with the ability to create memorable customer experiences. - Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs. Experience: - Call center: 2 years (required) Language: - fluent Bilingual French and English (spoken and written) (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ny9tl