Customer Service Manager / Integration Specialist Mississauga

Job Summary Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems. Key Responsibilities Customer Service Leadership Manage and mentor a team of customer service representatives Develop and implement protocols to ensure effective client support Handle escalations and resolve complex client issues Monitor KPIs and improve service delivery Integration Specialist Duties Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP) Lead onboarding of recent clients and partners into digital platforms Troubleshoot integration issues and ensure data accuracy Train internal teams and clients on system usage and best practices Qualifications 3+ years of experience in customer service management (logistics/transportation preferred) 1+ years in system integration or technical project management Robust knowledge of freight operations and logistics platforms Excellent communication, leadership, and problem-solving skills Experience with Salesforce, SAP, Oracle, or similar systems (an asset) Job Types: Full time, Permanent Pay: $75,000.00-$95,000.00 per year Ability to commute/relocate: Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required) Education: Bachelor's Degree (preferred) Experience: Customer service: 3 years (required) Technical Project Management: 1 year (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2nlk73