Bilingual Customer Service Specialist (Mississauga)

Elevate your career as a Bilingual Customer Service Specialist at Northern Communications, providing essential assistance in English and French during day shifts. Make a direct impact by supporting callers and resolving their issues efficiently. This role focuses on delivering exceptional service while utilizing advanced communication tools. You will assist various callers, ensuring their inquiries are handled with empathy, professionalism, and a supportive approach. We seek individuals who thrive in agile situations and enjoy helping others solve problems effectively. Key Responsibilities: • Serve as a caring contact for callers needing assistance • Assess situations and coordinate timely responses or dispatch • Send follow-up communications via email or text • Operate computerized consoles for information relay • Maintain composure and positivity during interactions Requirements: • Secondary School Diploma required • Customer service experience is a plus • Composed and empathetic communication skills • Technical proficiency and typing speed of 30 words per minute • Must submit a clean criminal record check Be part of a dedicated team and thrive in a role that connects communities through exceptional service. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2noe6g