Bilingual Customer Service Representative (French/English) …, Mississauga

Location:

Toronto, ON (Hybrid – a few on-site days per month; fully remote option available for candidates outside the region)

Language:

English and French – fluent written and spoken communication required

Duration:

3-month contract (full-time hours) with potential extension or permanency

About the Opportunity We are seeking a

Bilingual Customer Service Representative

to support a growing team within the financial services and real estate sector. In this role, you will act as a key point of contact between clients, lenders, and legal partners, ensuring communication is clear, accurate, and timely.

You will be part of a collaborative and fast‑paced environment where your ability to stay organized, problem‑solve, and deliver exceptional service will directly impact the client experience. This is a great opportunity for someone who enjoys working with people, thrives under pressure, and wants exposure to the real estate lending space.

What’s in it for You You will join a supportive, team‑oriented environment that values reliability, collaboration, and continuous improvement.

You will gain hands‑on experience in financial services and real estate operations, working closely with multiple stakeholders.

You will have the prospect to grow your skills in a high‑volume environment with potential for long‑term opportunities based on performance.

Your Responsibilities You will respond to high-volume inbound and outbound calls and email inquiries from clients, lenders, and legal partners.

You will provide accurate and timely information to support transactions and ensure a seamless client experience.

You will manage multiple priorities in a fast‑paced environment while maintaining attention to detail.

You will collaborate with internal teams and support colleagues during peak periods, including month‑end activities.

You will assist with ad hoc tasks and projects as required to support team objectives.

You will deliver excellent customer service while meeting established KPIs and performance expectations.

Skills and Qualifications You will have 1+ year of experience in customer service, office support, or financial services, or a recently completed Law Clerk Diploma.

You will have full fluency in both French and English, written and spoken.

You will have strong communication skills and a client‑focused mindset.

You will have the ability to stay organized and manage a high volume of work in a fast‑paced environment.

You will have strong attention to detail and adaptability to support a variety of tasks.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI‑assisted tools to help review applications.

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