Customer Care & E Commerce Support Associate Mississauga

We are Koreanshop, a growing Korean skincare website and retail store in Canada, looking for a full-time, in-person Customer Care & E-Commerce Support Associate to join our team. This role includes customer service, website order support, phone/chat communication, shipment packing, and coordination with store and warehouse operations. Responsibilities Reply to customer inquiries by phone, email, and website chat Help customers with orders, shipping updates, returns, and product questions Resolve customer issues professionally and efficiently Coordinate with warehouse and store staff regarding orders Pack and prepare online orders for shipment Answer incoming calls and provide general support Maintain accurate order information and follow-ups Assist with daily operations and other duties as assigned Requirements Solid communication and customer service skills Must be proficient in spoken and written English Comfortable speaking with customers on phone and chat Basic computer knowledge and understanding of Microsoft Excel Ability to multitask in a quick-paced setting Detail-oriented and responsible Retail, warehouse, or e-commerce experience is an asset Must be available to work Sundays when needed Job Details Full-time In-person position Day shift Weekend availability required when needed Pay: From $17.60 per hour Application question(s) Work status- ( Workpermit / PR / Citizen ) ? What languages are you proficient in (spoken and written)? How do you plan to commute to work L4T 1H2 ? i.e Car / Bus Are you available to work weekends if needed? Work Location: In person Apply on Kit Job: kitjob.ca/job/2p2c5q