Customer Service Associate (Mississauga)

Heys International Ltd- Mississauga, ON Heys was established in 1986 in the suburbs of Toronto, Canada and has since grown to become a global brand for contemporary travel goods with offices in the US, Germany, Korea, China, and Australia. Our goal is to create high quality, stylish, one-of-a-kind travel products that inspires our customers, and to provide them with excellent customer service. A Customer Care Associate is responsible for handling customer concerns, with the objective of achieving an excellent level of care and high customer satisfaction at all times, within a fast-paced environment. Role responsibilities - Communicate with customers’ concerns in a polite, friendly, and professional manner via in-person meetings, phone calls, emails, and online chats. - Learn and become knowledgeable about the Heys organization, its products and services offered in order to provide well-informed advice to customers seeking assistance. - Learn and become proficient with several Heys software applications that are used to communicate with customers, log interaction information, as well as other tasks. - To be clear and concise when responding to customers’ questions with the knowledge gained about Heys products and services offered. - Complete daily tasks in accordance with the established workplace policies and procedures. - Miscellaneous office and administrative support functions when required. - Excellent customer service and interpersonal skills, oral and written communication skills, and ability to interact with varying types of customers. - Qualifications/Skills/Job requirement: - Highly fluent in English. - Proficient in both oral and written communications. - Good typing skills. - Having a friendly and welcoming manner while always being professional. - Excellent interpersonal skills, in working with a team. - Motivated to achieve results, complete tasks, and work with management to offer suggestions and problem solving. - Ability to maintain calm and polite manner even in difficult situations. - Computer literate and familiar with Microsoft Office applications. - Ability to multi-task, prioritize and work effectively. - A minimum of one year’s Customer Service Experience is preferred but not required. Schedule: Monday to Friday, 9am-5pm Job Type: Full-time Pay: $18.00-$20.00 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2pa1x4