Import Customer Service Representative (Mississauga)

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking an analytical, proactive and regulatory-savvy Import Customer Service Representative in Import Department to manage compliance and optimize cargo flow. This is a full-time position based on 37.5 hours per week reporting to the manager of Import Department of NAOC. Key Responsibilities Customs & Regulatory Compliance - Manage reporting and compliance protocols with U.S. CBP and Canadian authorities. - Handle manifest/Baplie verification, manage U.S. CBP holds/exams, process penalty mitigations, and ensure accurate statutory reporting. Terminal Operations & Cargo Velocity - Coordinate import discharge, vessel schedules, port rotations, and cargo diversions. - Monitor equipment velocity (e.g., IPI departures, reefers) and maintain data integrity across internal systems (e.g., IRIS) and terminal platforms. Financial & Cost Reconciliation - Oversee operational cost auditing, demurrage invoicing cycles, and terminal statement reconciliation. - Process 3PI creations and ensure necessary payment clearances prior to cargo departure. Stakeholder & Exception Management - Serve as the primary liaison interfacing with terminals, authorities, and internal Customer Service. - Resolve B/L amendments, routing discrepancies, and border rejections while maintaining cargo visibility via customer portals. Operational Flexibility - Perform other related duties, assist with cross-functional tasks and adapt to new systems or processes as directed by management Skills/Requirement - Bachelor’s degree in business administration or related fields - 1-3 years of industry related experience - Knowledge of import and related U.S. regulations - Excellent verbal and written communication skills. - Robust organizational skill, ability to prioritize and multitask - High attention to detail and ability to handle large data logs - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) If you are interested in this position, please forward your resume along with a cover letter. We encourage applications from all qualified individuals, including those with disabilities. We will provide reasonable accommodation to any applicant upon request. We thank all applicants for their interest, but only those selected for interview will be contacted. Pay: From $46,000.00 per year Benefits - Dental care - Extended health care - RRSP match - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pbr0x