Pharmacy Assistant, Customer Service Representative-2, Mississauga

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important? What you’ll do:

Answer and triage phone calls throughout the day.

Retrieve faxed or electronic prescriber’s orders, prescriptions, or prescription refill requests.

Process medication refills on the pharmacy management software (Kroll).

Perform outbound calls to obtain clarifications from clients.

Sort, file, and follow up with the pharmacy's paperwork to ensure regulatory compliance.

Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients.

Coordinate with other pharmacies to mediate prescription transfers.

Support other pharmacy teams, as required.

What you’ll need:

No experience required in Pharmacy

Ability to identify, analyze and quickly mediate problems and issues that arise

Excellent customer service skills and a professional and friendly attitude to quickly develop rapport with clients over the phone

Ability to work in a fast-paced environment

Self-motivated with a passion for providing high-quality client services and building relationships

Excellent oral and written communication and teamwork skills

Ability to take initiative and learn independently

High attention to detail

Strong organizational skills with a proven ability to manage multiple ongoing tasks

To help you stand out, any or all the following are considered an asset:

An Undergraduate degree from an accredited university with a focus in the areas of science and/or healthcare

Pharmacy-related diploma/certificate

Kroll software experience

Pharmacy experience, with long-term care setting experience preferred

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct– it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range /Échelle salariale à l’embauche :$17.60 - $23.65 / 17,60$ - 23,65$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.

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