Customer Service Representative - Pearson Airport - Toronto …, Mississauga

Join Indigo Park Canada– Leading the Parking Industry! At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on‑street operations and digital mobility solutions to last‑mile logistics and urban space optimization, we are transforming how cities move.We are currently seeking a Customer Service Representative for our Pearson Airport Location. As a CSR, you will be the first point of contact for arriving customers, and you must ensure we consistently exceed customer and client expectations by providing excellent customer service. You are the ambassador for the company as well as for the venue.Responsibilities

Greet, welcome, and assist customers with any questions or inquiries in a friendly and professional manner Process customer transactions quickly and accurately using a variety of payment methods Inform and advise customers and clients on our products and services Support customers with their use and navigation of the parking facilities and equipmentValidate all defective ticket outputs before allowing customers to exit the premises Keep the customer service booth tidy and organized throughout your shift Respond promptly to customer issues to ensure a positive experience Other duties as assigned Working Conditions

Hourly Salary: $17.89 Must be able to work flexible hours, including weekends and other shifts as required Must be able to stand or sit for long periods of time Frequent bending, stretching, kneeling, and twisting may be required Must be able to work efficiently under pressure in a fast‑paced environmentAbility to work independently and within a team‑oriented setting Qualifications

Minimum 2–3 years of customer service experience Ability to clearly and accurately communicate both written and verbally Beginner to intermediate computer knowledge Results‑oriented individual with a concern for accuracy and customer relations Strong time management and organizational skillsPreferred Qualifications

Bilingualism (English and French) is a strong asset Excellent customer service skills Strong communication and interpersonal skills, both written and verbal Professional, courteous, and team‑oriented mindset The composition of Indigo’s workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination. Accommodations are available on request in relation to materials or processes.

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