2026-0031 Senior Manager, Operations Executive Support, Mississauga

Shift Information:

Monday to Friday, 35 hours per week

Affiliation:

NRG– 12‑month rotation or contract

Number of Positions Open:

1

Posting Period:

May 15– May 29, 2026

Position Description The Senior Manager, Operations Executive Support is a senior level support and advisory resource, responsible for supporting the Vice President in obtaining insight, analysis and decision‑ready information required for effective decision‑making and operational alignment across Operations.

This role supports and coordinates business analytics, executive operations, executive governance and stakeholder engagement. It coordinates priorities across Operations, oversees preparation of executive materials and provides analytical and advisory support on issues affecting the Operations and the organization.

The Senior Manager supports the Vice President through confidential analysis, issue tracking, anticipating needs, analyzing data, shaping agendas, and advancing high‑impact initiatives that support organizational performance and reputation.

Key Responsibilities

Strategic Initiative Leadership– support priority, cross‑functional initiatives sponsored by the Vice President, including organizational reviews, business transformation projects, operational improvements and priority‑setting exercises.

Assist in scoping project requirements, developing plans, coordinating cross‑functional teams and tracking progress, risks and outcomes.

Support continuous improvement and operational excellence efforts across the business.

Issues Management&Decision Support– identify, track, triage and support resolution of operational, stakeholder and strategic issues impacting Operations.

Prepare briefing materials to support the Vice President on critical issues with clear options and recommended pathways.

Executive Governance– coordinate the preparation, coordination and quality control of ELT materials, agendas and presentations.

Support the development of submissions that are substantive, strategic and aligned with Vice President expectations and organizational priorities.

Work with SLT members to review and refine materials, ensuring clarity of recommendations, evidence, risk analysis and alignment to strategy.

Support Vice President preparations for board, executive and committee meetings, including briefing materials, pre‑reads, analyses and anticipated questions.

Data Analytics&Business Performance/Insights– summarize and synthesize business analysis and develop data‑driven insights to support Vice President and operational decisions on performance, risk, workforce, financials, operations and strategic priorities.

Prepare Vice President briefings on emerging issues, risks, stakeholder concerns and opportunities requiring executive attention.

Serve as key point of coordination for business analytics, reporting, trend analysis, KPI monitoring, operational performance metrics, workforce and financial data.

Translate complex data into clear, decision‑ready insight to support VP decision‑making, partnering with ELT, SLT and leaders across the organization.

Stakeholder Outreach&Strategic Engagement– support preparation for stakeholder engagements, coordinate materials, briefing notes and logistics.

Coordinate with other departments to support preparation for speaking opportunities and external engagements.

Support coordination and follow‑up activities related to stakeholder interactions and assist the Vice President with customer complaint intake, tracking and resolution.

Executive Office Operations&Integration– support seamless operations of the Office of the Vice President, establishing standards for communication, briefing materials, decision documents and information flow.

Integrate executive support functions to create consistency, alignment and efficiency across the enterprise.

Coordinate internal activities, prioritization and alignment to ensure the Vice President’s time is optimized for the most strategic matters.

Qualifications&Experience Education&Experience

Bachelor’s degree in business, public administration, policy, analytics or related field. MBA or equivalent experience considered an asset.

8–10+ years of progressive professional experience in strategy, business operations, analytics, governance or executive environments, including at least 5 years supporting senior executives.

Demonstrated experience operating in complex, multi‑stakeholder environments with enterprise‑wide exposure.

Experience preparing board‑level materials and advising senior executives.

Experience working with data and analytics teams and interpreting complex analytics for executive decisions.

Demonstrated ability to manage sensitive issues with high judgment and confidentiality.

Experience with external customers and stakeholder management.

Knowledge Requirements

Understanding of and experience within an Operational function, executive operations and business planning processes.

Knowledge of KPI development, business performance tracking and reporting.

Expertise in organizational strategy, change management and customer issues management.

Political acuity and ability to navigate complex multi‑stakeholder environments.

Skills&Competencies

Strong analytical and data interpretation skills.

Exceptional written and verbal communication, including distilling complex information for executive audiences.

Strategic thinking and sound business judgment.

Ability to influence and negotiate across the organization.

Strong relationship‑building and stakeholder management skills.

Project leadership, prioritization and ability to work under pressure.

Working Condition

Fast‑paced executive environment requiring responsiveness, discretion and ability to manage competing priorities.

May require flexible hours to accommodate executive schedules.

Reporting Relationships Reports to: Vice President, Operations

Direct Reports: 0

Works Closely with: Operations Team; All ESA; External Service Providers

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