Customer Service Agent (Mississauga)

Job description Overview: The Superior Plumbing is rapidly growing in the province, with a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness. We are committed to being an employer of first choice, creating a positive and inclusive work environment. We invite you to join our teams! Are you an experienced customer service agent? If so, consider this opportunity to provide customer services at The Superior Plumbing where you will support daily operation. Opportunity: The Customer Service Agent is a key member of our team, and a first point of contact with our clients. Continuously demonstrating our company code of values and utilizing our training guidelines for ongoing success. Prior experience in customer service and have proven communication skills with customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. If this sounds like the ideal role for you, please email us now to discuss this role. Location: Mississauga Hours: 08 to 05. Pay: $16-18 Hourly + Commission Key Responsibilities: - Manage all of the incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Requirements: - Valid Driver's License (required) - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively We are actively interviewing for this position - Apply today and our hiring manager will follow up! Job Types: Full time, Permanent Salary: $16 - $18 per hour and Commission Job Type: Full-time Pay: $2,200.00-$2,900.00 per month Ability to commute/relocate: - Mississauga, ON L4Z 2A4: reliably commute or plan to relocate before starting work (required) Education: - Secondary School (preferred) Experience: - Customer service: 2 years (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pjnqw