Customer Service Specialist - Bilingual (FR/EN) (Mississauga)

Adecco is seeking a Customer Service Specialist to join their client''s operations team on a temporary full-time contract (approximately one year). In this role is responsible for end-to-end order management and delivering a high level of customer service excellence within a Business-to-Business environment. In this role you will act as the primary point of contact for customers, managing communication from order receipt through fulfillment while working closely with Sales and Global Supply Chain teams. This is a progressive role that offers opportunities to build foundational customer service and order management skills, with continued development into more complex responsibilities over time. Pay Rate: $31.25/hour Location: Mississauga, ON Job type: Temporary | Full-time Vacancy Status: This posting is for an existing vacancy . QUALIFICATIONS Bilingual (French / English) experience in a customer service-related role Two or more years of experience in a similar customer service order management related role Experience in end-to-end order management is preferred Post-secondary education is preferred Strong time management and organizational skills with the ability to manage a high-volume workload Excellent verbal and written communication skills Demonstrated customer service mindset with the ability to translate customer needs into effective solutions Ability to collaborate and solve problems with internal teams and external partners Process-driven approach with a focus on efficiency and continuous improvement Ability to work well under pressure in a fast-paced environment Fluently bilingual in English and French is considered an asset Mu st be legally eligible to work, and reside in Canada RESPONSIBILITIES Act as the primary point of contact for key accounts and distributors, providing outstanding customer service Receive, expedite, and accurately process customer sales orders to completion using SAP or iBuy Coordinate, confirm, and communicate all delivery details with customers Work closely with customers, sales representatives, production, and distribution teams to fulfill order requirements and complete all necessary documentation Run daily open order reports and manage monthly billing due lists to ensure pending orders and invoices are accurately tracked Resolve order and delivery issues, including coordinating returns, in a professional and timely manner Provide customers with technical information, technical data sheets, promotional materials, and material safety data sheets as required Promote and adhere to internal quality procedures and policies Recommend appropriate products and packaging based on customer inquiries Manage accounts with special requirements to ensure a consistently strong customer experience Support onboarding and peer training of new team members through coaching and shadowing Act as a subject matter resource for customer service systems including iBuy, SAP, and Salesforce to ensure compliance and adoption Complete month-end reporting responsibilities for assigned accounts Support compliance with internal training documentation and programs Complete additional duties or special projects as assigned Here''s why you should apply: Paid weekly accurate and on time Strong health and safety programs Medical and dental benefits once qualified Free training programs Current and quicker onboarding process APPLICATION This is a hybrid position, requiring three days per week in the office and two days remote, with core in-office days on Monday and Thursday. The office is located in southwestern Mississauga Only qualified candidates will be contacted. Thank you. At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we''re making the future work for everyone. Please reach out to learn how the Aspire Academy can upskill you into your next role. Apply on Kit Job: kitjob.ca/job/2pkaix