Customer Service Representative, Cooper Lighting Solutions, Mississauga

About the Company

Signify leads the lighting industry with innovative connected lighting and IoT solutions. With a 125+ year legacy, we are committed to sustainability and continuous learning. Role Overview

Customer Service Representative onsite in Mississauga, Canada, within Cooper Lighting Solutions (a Signify business unit). Responsibilities

Identify project stakeholders and determine needs and expectations for lighting orders. Establish clear project goals, prioritize demand, sequence activities, and create a detailed schedule to meet customer delivery dates. Coordinate with functional groups to manage changes and change notices (e.g., quotes, sales, supply chain, and operations).Provide ongoing monitoring and communication of deliverables to stakeholders at distributor and end‑user locations. Escalate/communicate supply chain delays as needed. Perform additional duties as necessary to support Canadian business operations. Qualifications

Bachelor’s degree in business, project management, or related field. 2+ years of customer service experience preferred. Excellent technical aptitude, interpersonal skills, and ability to interact with customers via multiple channels. Solid work ethic, flexibility, and a desire to contribute to team success.Proficiency in Microsoft Office; SAP experience highly desirable. Proficiency in French and prior experience with electrical products, distributors, or contractors is an asset. No relocation benefit is offered for this position. Compensation

Salary range: 55,147 - 73,530 CAD. Target bonus opportunity: up to 2.5%. Benefits

Extended Health Care Dental Care Basic Mandatory Life Insurance Basic AD&D Employee Assistance Program (EAP) Retirement Plans for Salaried Employees (DCPP, RRSP, TFSA) Education Assistance Workday Learning Wellness Reimbursement Policy Vacation Policy / Floater days EEO Statement

We are an equal opportunity employer and are committed to treating all people with dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process. To be eligible for this position, you must be legally permitted to work in Canada and travel within North America without additional sponsorship from Signify.

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