SENIOR COMMUNICATIONS ADVISOR (telework) (Mississauga)

Job Summary

Reporting to the Manager of Customer Experience and Innovation, the successful candidate will create and implement innovative internal communication strategies and employee programs aimed at building collaborative relationships across all teams at MiWay, proactively seeking opportunities to enhance a positive employee culture that delivers outstanding customer experiences. They will play a pivotal role in cultivating a workplace culture that prioritizes teamwork, values employee communications, integrates recognition, and ensures employees feel informed with effective storytelling and programs.Duties and Responsibilities

Design and implement an internal communications strategy that meets the needs of all employees by utilizing multiple communication channels to deliver essential knowledge to all teams. Build an understanding of the unique communication challenges in each section for MiWay and develop innovative and effective strategies to meet the communication needs of each team.Investigate leading technologies that could enhance the efficiency and effectiveness of staff communications. Develop high‑quality communication tools and resources to enhance employee engagement, increase reach and improve access to department and industry information. Create a tailored employee experience program encompassing onboarding, recognition, communications, engagement and staff training&development to boost employee morale, enhance knowledge and deepen understanding of the transit business. Create a plan and schedule for internal events and celebrations that includes professional development, team‑building and fun activities to foster a positive and engaged workplace culture.Represent MiWay on corporate teams such as equity, diversity&inclusion (EDI), Lean programs, City events, United Way and other corporate activities. Manage intranet communication and ensure information is relevant, actively managed and aligned with organisational objectives. Develop and maintain a branded toolkit of communication templates and employee resources to support staff in each section of transit.Assist the Director and senior leaders in developing communications and key messages to stakeholders, employees and customers. Collaborate with internal business areas, providing strategic communications and messaging to further business and citywide goals. Revise and edit departmental documents to support leaders ensuring consistency and effective communication delivery.Maintain high standards of work quality, continuous learning and innovation while demonstrating effective teamwork. Attend city events, workshops and other initiatives to promote further understanding of the business area. Provide functional guidance to contract staff, students, freelance suppliers/vendors, volunteers and consultants.Must attend meetings, events and activities outside regular business hours and some weekends as required. Skills and Qualifications

Post‑secondary degree or diploma in Communications, Business, Public Relations, Journalism or a related field. Minimum 5–7 years of experience in internal communication, employee engagement or related roles. Proven experience developing and executing internal communication strategies and programs.Excellent written and verbal communication skills. Strong project management abilities to lead projects across sections and teams. Proficiency with communication tools and platforms such as SharePoint, intranet and content management systems. Ability to create engaging content tailored to various audiences.Strong interpersonal skills to effectively collaborate with stakeholders and employee teams. Understanding of internal communications best practices and trends. Knowledge of employee engagement techniques and strategies. Strong attention to detail and organisational skills. Ability to thrive in a fast‑paced setting, adapting to changing priorities.Ability to drive work independently and as part of a team. High level of creativity and innovation. Proficiency in Microsoft Office suite; experience in other software is an asset. Compensation and Work Information

Hourly Rate/Salary: $91,701.00– $122,268.00 Hours of Work: 35 per week Work Location: Hybrid – Semenyk Court Organization Unit: Transportation&Works / Customer Experience, Innovation&Communications Equal Opportunity Employer and Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. Please complete the Accommodation Request Form and email it to , citing the Job ID and Job Title.In accordance with the City of Mississauga's commitment to equity, diversity and inclusion, the City of Mississauga is dedicated to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion throughout the employee life cycle. AI technology may be used for sourcing candidates for some positions; however, it is not being used for screening, assessing, or selecting candidates.

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