Representative, Customer Service– Email (Mississauga)

Job Overview

MSC Canada’s Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments.Responsibilities

Manage customer inquiries received through email channels, ensuring timely and skilled responses. Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes. Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.Coordinate with internal teams to resolve operational or documentation issues impacting shipments. Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information. Monitor shared inboxes and prioritize requests based on urgency and customer impact.Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing. Promote MSC digital tools such as myMSC by guiding customers toward self‑service capabilities where appropriate. Maintain accurate records of customer communications and ensure updates are reflected in internal systems.Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high‑quality written communication. Additional tasks may be adjusted based on departmental or business needs. Qualifications

University or College degree in Transportation, Supply Chain or a related field. 3+ years of relevant industry experience (e.g., shipping, logistics or transportation). Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools. Strong organizational and time‑management skills.Problem‑solving mindset and adaptability in fast‑paced settings. Excellent verbal and written communication skills. Bilingual written and spoken (English / French). Benefits

Flexible health and dental benefits coverage (for all permanent full‑time roles). RRSP coverage with company matching of employee contributions (for all permanent full‑time roles). Tailored training program opportunities for employee development. Employee mentorship, leadership, and assistance opportunities.Employee referral incentive program. Community involvement opportunities. Gym facility at Montreal and Toronto offices. Health&Wellness Program. Equal Opportunity Employer

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada; however, only those candidates selected for an interview will be contacted.

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