Security Operations Analyst- Managed Services (Mississauga)

The Analyst provides first-level Cybersecurity Incident Response, client support, and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. The role specializes in Managed Detection and Response service on the Microsoft technology stack, primarily Microsoft Sentinel and Defender. Responsibilities - 24x7 Support – 80% job weight: Monitor, triage, investigate, remediate and resolve first-level security incidents. - Collect and disseminate information to clients during incident investigation and post-incident review. - Identify, record, and elevate service performance trends, anomalies, and SLA breaches to senior leadership. - Update knowledge base articles as needed. - Apply Trusted Advisor techniques to build client trust and influence loyalty. Professional Development - Attend internal and external training sessions or shadowing activities, and obtain industry-related certifications as determined by manager. - Participate in assigned self-paced training. Qualifications - Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a technology-related field, OR 4 years of Information Technology experience, including 1 year in supporting information technology/systems. - Beginner level certification in a Managed Security Services discipline is a plus, such as Microsoft SC-200, CrowdStrike Falcon CFIR, Cortex XDR – PCDRA, IBM QRadar Security Certified Analyst, Exabeam Security Analyst, CompTIA Security+, E|CIH, E|CSS, GIAC GSEC or similar technology certifications. - Knowledge and experience with Microsoft Azure is an asset. - Ability to investigate and resolve cybersecurity incidents using established procedures. - Solid verbal and written communication skills. - Critical thinking and problem-solving abilities. - Time-management and organizational skills. - Demonstrated ability to learn and adapt to new technologies and products. - Call handling/ticket experience is a plus. Position Details - Part of a 7-day per week, 24-hour per day managed services operation. - Must be willing to work weekends, holidays, and overtime. Salary Salary range: $28.21 – $39.28 per hour, based on skill and experience. CDW is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. Apply on Kit Job: kitjob.ca/job/2prlgz