Front Desk Agent (Mississauga)

The Guest Service Agent will be responsible for Hilton Garden Inn Toronto Airport West Mississauga. The successful candidate will be a assisting in Front Desk operations. · Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies, · creating and cancelling reservations and act as the main liaison between the guest and the hotel. · Promptly and effectively deal with guest complaints and requests. · Reconciliation of the day’s transactions · Performing the closing of the day in PEP the PMS system at the hotel. · Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner.. · Input financial reports for management and submit · Deliveries to guest’s rooms · Security walks inside and outside of property · Provide support and solutions to guest concerns or situations and ensure follow-up action is taken. · Follow all required hotel & company policies · Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities · Monitor the appearance, standards, and performance of the Front Office Team Members · Maintain valuable communication and working relationships with all hotel departments · Establish and build relationships with guests to ensure all service expectations are exceeded · Ensure & comply with company safety policies, procedures and guidelines Pay: $18.60-$19.60 per hour Benefits - Dental care - Extended health care - Life insurance - On-site parking - Paid time off - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2ps6xk