Field Service Technician (Mississauga)

About Us BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our team of Field Service Technicians is dedicated to providing exceptional support and service to our customers worldwide. Working both independently and collaboratively, our technicians ensure the successful installation, maintenance, and optimization of equipment at customer sites. This position requires frequent travel, estimated between 60‑75% of the time. We are seeking skilled Field Service Technicians who are passionate about delivering high‑quality customer service and are adept at finding innovative technical solutions. Key Responsibilities - Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction. - Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices. - Cultivate and maintain strong customer relationships through effective communication and diplomacy. - Collaborate with team members to optimize efficiency and effectiveness in service delivery. - Build and maintain customer relationships. Required Education and Experience - A two‑year post‑high school diploma/certificate in electro‑mechanical technology and a minimum of 3 years related experience, OR a high school diploma and a minimum of 7 years relevant experience. - Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices. - Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials, and procedure manuals. - Ability to write reports and business correspondence. - Ability to effectively present information and respond to questions from groups of leaders, clients, and customers. - Strong time management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries. - Robust interpersonal and customer relations skills, with the ability to work effectively both independently and as part of a team. - Advanced knowledge of VFD functions, operations, and programming. - Experience with Pressure Sensitive Labeling Machines preferred or Converting Equipment for Shrink Sleeve Labels and Flexible Packaging. - HMI programming knowledge of GE Proficy, Exor, and Allen Bradley desired. - Motion control experience with Allen Bradley and Control Techniques/SyPT desired. - Proficiency in interpreting and troubleshooting pneumatic and electrical schematics. - Ability to troubleshoot wiring and complete I/O checks. - Bilingual in English/Spanish is a plus. - Robotics experience is advantageous. Work Environment - Field Service Technicians work primarily in our customer manufacturing plants and will be exposed to typical machine shop physical hazards. Travel expectations may require extended time away from home 60‑75%. Physical Demands - May involve standing, sitting, climbing, balancing, stooping, kneeling, or crawling. - Lifting up to 50 pounds unassisted, and greater than 50 pounds with assistance. - Requires normal mental and visual attention to perform various duties. Travel - 60‑75% travel within North America (USA, Canada, Mexico) region is expected, with occasional international travel. Position Type - This is a non‑exempt, regular, full‑time position, with the understanding that the workweek may require extended days and hours to meet business needs. Benefits Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401k plan with company match…all starting on day one! Salary Range The approximate pay range for this position is $30 CAD – $40 CAD per hour. EEO and Diversity Statement At Barry‑Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to to our positions. Please let us know if you require reasonable accommodations during the interview process. Company BW Integrated Systems Apply on Kit Job: kitjob.ca/job/2pu2ea