Shopmonkey Customer Support Specialist (Moncton)

Elevate your customer service skills as a specialist with Shopmonkey, serving auto repair shops across Canada. Emphasize problem‑solving in an agile startup setting while supporting clients through calls, chats, and emails. In this customer support role, you will foster loyalty and growth within the Auto Repair Shop network. Key Responsibilities - Deliver relationship‑focused customer support via calls and chats. - Gather Auto Shop information and fulfill service requests. - Professionally handle and resolve complaints and inquiries. - Educate clients to reduce future contact needs. - Document interactions accurately and track performance metrics. Requirements - 1–3 years in customer support roles. - Bilingual in English and French. - Adaptable to changing priorities and customer needs. - Excellent communication skills. - Self‑motivated problem solver. Shape the future of customer service at Shopmonkey while empowering our clients in the automotive industry. Apply on Kit Job: kitjob.ca/job/2prf1o