Customer Experience Representative (Montreal)

If you're excited to make a difference in a dynamic team, we would love to hear from you. Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training. PERKS AND BENEFITS - Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more. - Pension plan. - Opportunities for advancement and ongoing professional development. - Tuition reimbursement for any program or course of your choice. POSITION SUMMARY Reporting to the Customer Experience Manager, the Customer Experience Representative is responsible for providing direct support to prospective customers who seek information on Company products and services via phone, chat or internet. The Customer Experience Representative supports branch sales personnel by gathering information and prequalifying potential sales leads. THE ROLE - Prequalify customer inquiry and assign information to appropriate salesperson or department. - Log, track, and communicate details of communication with customers. - Make outbound telephone calls and answer incoming sales calls. - Follow up with leads and record sales results. - Provide information by telephone, email, chat, or mail. - Participate in both branch and corporate training activities. - Perform other duties as assigned. KNOW HOW & EXPERIENCE - Fully Bilingual French and English. - Must be proficient with computer skills and working knowledge of Microsoft Office programs. - At least 1 year of related experience with material handling equipment is preferred. - Excellent communication and interpersonal skills required. - Relationship building and time management skills. - Self-motivation with strong problem-solving capabilities. - Robust sense of urgency with the ability to multi-task. - Ability to work independently and as part of a team. Saint-Laurent Schedule: Monday to Friday, 40 hours On-site We are looking for a dedicated and enthusiastic Customer Experience Agent to join our growing team! Apply on Kit Job: kitjob.ca/job/2pccon