Manager, Maintenance & Facilities Operations (1 year …, Mount Royal

Job Summary Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations. This position is to replace a maternity leave contract (~12-15 months). Key Accountabilities - Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets; - Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues; - Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail; - Develop and analyze ticketing reports to help optimize workflows, improve response times, and identify recurring issues or opportunities for efficiency; - Supervise contracts related to facilities, maintenance services, equipment, general services, and construction; - Track compliance with contractor Service Level Agreements (SLA) and maintain supplier relationships; - Develop and implement new initiatives and strategies to help optimize the business and the Maintenance department; - Oversee all maintenance procedures to ensure brand consistency, service performance and uninterrupted client experience; - Review leases, CAM, and estoppels with Legal and Real Estate teams; - Travel may be required (10%). Job Requirements - Bachelor’s or Diploma in Management, Administration, Business or any relevant field; - Five (5) to ten (10) years of related experience, ideally in construction, maintenance, or facilities field; - Experience managing large contracts; - Experience in strategizing recent projects and cost savings initiatives; - Strong computer skills with proficiency in Microsoft PowerPoint, Visio, and Excel; - Strong leadership skills with the ability to build solid working relationships; - Ability to remain calm under pressure and prioritize effectively, especially when dealing with simultaneous issues or high‑stress situations; - Strong organizational skills with a keen attention to detail; - Excellent written and verbal communication in both English and French; Spanish is an asset. We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team. Apply on Kit Job: kitjob.ca/job/2pr4ya