Shopmonkey Customer Support Specialist (Montreal)

Elevate your customer service skills as a specialist with Shopmonkey, serving auto repair shops across Canada. Emphasize problem-solving in a energetic startup environment while supporting clients through calls, chats, and emails. In this customer support role, you will foster loyalty and growth within the Auto Repair Shop network. A successful candidate will have 1-3 years of experience, ideally in a high-volume call center, with proficiency in both English and French. Utilize your robust communication skills to address complaints, educate clients on best practices, and ensure a seamless connection between Auto Shops and our internal teams. Key Responsibilities - Deliver relationship-focused customer support via calls and chats - Gather Auto Shop information and fulfill service requests - Professionally handle and resolve complaints and inquiries - Educate clients to reduce future contact needs - Document interactions accurately and track performance metrics Requirements - 1-3 years in customer support roles - Bilingual in English and French - Adaptable to changing priorities and customer needs - Excellent communication skills - Self-motivated problem solver Shape the future of customer service at Shopmonkey while empowering our clients in the automotive industry. Apply on Kit Job: kitjob.ca/job/2prf1y