Senior Associate, Regulatory Risk Management (Montreal)

Overview Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Responsibilities - Specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc. - Analyze data and information to provide insights and recommendations. - Gather and format data into regular and ad‑hoc reports, and dashboards. - Communicate and collaborate with internal and external stakeholders to deliver on business objectives. - Support change management, focusing on execution and sustainment activities. - Act as a problem‑solving resource for junior staff, referring non‑routine issues to senior team members or managers. - Perform quality control and training as needed. - Organize work information to ensure accuracy and completeness. - Execute routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements. - Provide accurate and timely processing of service requests, transactions and activities within relevant service level agreements and in accordance with established policies, processes and procedures. - Provide accurate, consistent, knowledgeable responses to stakeholder questions and requests. - Check and reconcile information and documentation to ensure accuracy and completeness. - Identify and resolve discrepancies in accordance with standard procedures; escalated issues as per guidelines. - Collaborate in development/implementation of new processes/systems and changes/improvements to existing systems and processes. - Develop and maintain an understanding of regulatory requirements and operational risks, ensuring appropriate actions are taken and operational integrity is maintained. - Complete complex and diverse tasks within given rules/limits and may include handling escalations from other employees. - Analyze issues and determine next steps, taking measured risks while protecting the bank by applying the Risk Management Framework. Qualifications - Typically between 2-3 years of relevant experience and a post‑secondary degree in a related field of study, or an equivalent combination of education and experience. - Knowledge and experience using relevant systems and technology - good. - Knowledge and understanding of the business unit's key products and services, processes and controls - good. - Knowledge of the risk and regulatory requirements of the business - positive. - Prioritization skills - good. - PC skills (MS Word, Excel, PowerPoint) - good. - Ability to multi‑task in a fast‑paced environment. - Specialized knowledge. - Verbal & written communication skills - good. - Organization skills - good. - Collaboration & team skills - good. - Analytical and problem‑solving skills - good. - Fluency in French and English. Compensation and Benefits Salary: $38,500.00 – $71,000.00 (salaried). BMO Financial Group’s pay range and type vary depending on location, skills, experience, education, and qualifications. The compensation package may include performance‑based incentives, discretionary bonuses, and other perks such as health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Further details are available on the company website. Apply on Kit Job: kitjob.ca/job/2prkqc