Montreal Bilingual Customer Service Specialist

Join a dynamic team as a Bilingual Customer Service Specialist in Montreal, where you'll assist customers by providing essential information about their shipments. This full-time position requires weekend availability. In this role, you'll engage with customers to handle inquiries and document any complaints they may have. Your decision-making skills will be key as you navigate complex customer situations. Adaptability is vital, given the fast-paced nature of the job, and prior experience with shipment tracking is a plus. Key Responsibilities: - Answer all customer inquiries on shipment status - Listen and document complaints, providing timely feedback - Guide customers to the right department as needed - Fill out essential customer service documentation - Rapidly assess options to make informed decisions Requirements: - Robust oral communication abilities - Ability to thrive in high-pressure scenarios - Pleasant demeanor with a “can do” attitude - Familiarity with geography basics - Previous experience with shipment tracking is an asset Enhance your customer service expertise while supporting clients in Montreal's vibrant business environment. Apply on Kit Job: kitjob.ca/job/2pry6s