Customer Support Specialist at Zeffy (Montreal)

Elevate your career with Zeffy as a Customer Support Specialist, where you’ll empower nonprofits through exceptional service. Support users via email, tackle technical issues, and lead impactful projects. At Zeffy, a rapid-growing nonprofit platform in North America, you’ll directly assist thousands of organizations in leveraging our tools. This unique role allows you to engage in complex customer interactions from day one while participating in continuous improvement projects that align with your skills. Our nurturing culture emphasizes trust, autonomy, and personal growth, ensuring you excel in your career. Key Responsibilities: - Support users with expert responses via email and callbacks - Troubleshoot technical issues, collaborating with the dev team - Update vital internal support tools like templates and help articles - Own complex inquiries without tiers of service Requirements: - 6 months+ experience in a customer-facing role - Excellent written communication in English and French - Proven track record of project ownership and completion - Experience with nonprofits or community involvement - Familiarity with SaaS tools is a bonus Make your mark at Zeffy, driving meaningful change for nonprofit organizations. Apply on Kit Job: kitjob.ca/job/2psche