Bilingual Customer Service Representative (Montreal)

Montreal, Canada Full-time work: Shifts between 6:00 AM and 12:00 midnight, 5 days on, 2 days off; weekend availability required, minimum 40 hours per week. Responsibilities - Providing correct and updated information to customer inquiries on the status of their shipment, transit times, products, procedures, etc. for any shipments being delivered to domestic residential destinations - Listening for and documenting any customer complaints while providing feedback to the customer as to follow up/procedures - Directing customer to appropriate department when required - Completing all necessary forms relative to customer service - Decision quality: Requires the ability to synthesize many options and quickly make decisions Advantages - $19/hour (same rate during training) - Paid learning and development training program. - Competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days. - Medical and Dental Insurance after 3 months (Family Plans available) Qualifications - Excellent oral communication skills. - Ability to work in high-pressure situations. - Demonstrated pleasant "can do" attitude. - Ability to adapt to rapidly changing circumstances. - Basic geography knowledge. - Previous shipment tracking experience an asset. Apply on Kit Job: kitjob.ca/job/2psifn