Residential Program Worker (Permanent Full-time, Unionized) …, Montreal

Residential Program Worker (Daytime) – Full‑time, Unionized Interval House of Ottawa is committed to building a diverse workplace. We encourage candidates to self‑identify as members of equity‑deserving groups such as the BIPOC community, the 2SLGBTQ+ community, or people with disabilities. Please let us know if you require accommodation(s) at any stage of the application process. What We Offer 3 weeks of vacation to start 10 sick days 5 mental health days Personal emergency leave 100% employer paid health benefits RRSP program with employer contributions Parental leave top‑up Training and development opportunities throughout the year Position Summary Under the supervision of the Residential Program Manager and as part of the Residential Program team, the Residential Program Worker with guidance from the Case Coordinator provides immediate and responsive support to survivors of violence and their dependents at Interval House of Ottawa—Maison Interval d’Ottawa (IHO) in accordance with IHO mission, vision, and core values, and the needs of diverse communities. Promotion of and support with cooperative living is a component of this position. Key Responsibilities & Duties Provide coverage of the main office Provide crisis intervention through telephone and personal contact with those experiencing violence Ensure that service is accessible to all clients by accessing communication and interpretive services as requested Assess level of risk and execute emergency measures and safety planning as necessary Assess requests for residential shelter services according to IHO policies and procedures, ensuring alternatives are found if IHO services are not appropriate Assess with clients what resources might best serve their needs Support with system navigation including legal aid applications, referrals to lawyers, social assistance/ODSP, support with obtaining identification, and other supports as needed Conduct intake and discharge process for all residents Ensure the effective day‑to‑day operation of services at IHO, including cleaning, supporting maintenance requests, occasional support with meal prep and clean up Ensure the general cleanliness of IHO, and perform household chores as required to meet health and safety standards Assist residents of IHO with cooperative living guidelines, including maintenance of chore charts, and move‑in/move‑out procedures Ensure that all health, medical and safety needs of residents are attended to and documented Assist residents in their adjustment to cooperative living in the shelter and to promote and practice conflict resolution Provide opportunity for and facilitate peer support among residents Maintain petty cash in accordance with procedural guidelines Receive donations from outside contributors Maintain client, program, statistical and agency records in compliance with policies and procedures, and to ensure confidentiality as required by legislation Respond to community requests for information Education & Experience Social Service Worker (SSW) Diploma or equivalent in experience, education and training Demonstrated commitment to intersectional feminist principles Knowledge of Violence Against Women and Gender Based violence issues Demonstrated crisis intervention and counselling skills Demonstrated group facilitation skills Proven conflict resolution skills Proven ability to work independently, and within a team approach Solid communication skills Multitasking abilities Demonstrated ability to identify and serve the needs of diverse communities Ability to communicate fluently in spoken and written English. Ability to communicate in other languages is an asset Other Requirements Must be comfortable interacting with animals that are housed in the office Valid CPR/First Aid certification As a condition of employment, all employees must have and provide proof of full COVID‑19 immunization. Where a person is unable to vaccinate for human rights protected reasons, an accommodation may be provided Compensation & Hours Salary: $52,500 per year, 35 hours per week. Monday, Tuesday and Thursday: 7:30am – 4:30pm Wednesday: 8:30am – 4:30pm Occasional trainings/special events outside of normal working hours will be required approximately six times per year. We strive to provide 4 weeks’ notice of these events Benefits In‑office parking Work Location: In person #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ptv9b