Service Writer (Mount Pearl)

Brandt is currently seeking a Service Writer for our Mount Pearl Construction & Forestry location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Departments operation. DUTIES & RESPONSIBILITIESINCLUDE BUT NOT LIMITED TO: Field internal and external customer inquiries promptly to provideaccurateand helpful information, ensuring a positive customer experience. Providetimelyupdates to customers on service progress tomaintaintransparency and satisfaction. Open and track work orders as directed by the Service Manager or Shop Foreman,maintainingcontrol until they are closed and invoiced to ensureaccuratejob completion. Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness. Close work orders promptly and accurately to support efficient billing and record-keeping. Ensure exact time tracking and posting to work orders, making corrections as directed by the Service Manager to guaranteeaccuratelabor accounting. Maintainthe Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager. Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to supportaccuratecustomer records. Maintain inventory of accessories and suppliesandpreparing replacement orders as needed. Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements. Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery. Other duties as assigned. QUALIFICATIONS/REQUIREMENTS: Knowledge of office procedures. Basic knowledge of accounting practices. Experience with standard desktop applicationsincluding Microsoft Office Suite. Ability to organize and direct workflow. Ability to multi-task in afast pacedenvironment. Possess a strong customer service focus with a commitment to delivering high quality customer service. General understanding of mechanical/technical terminology considered an asset. #LI-onsite Required Skills Required Experience Apply on Kit Job: kitjob.ca/job/2oc0t8