Service Writer / Service Advisor (Mount Pearl)

Join our Team! Royal Freightliner, a division of Nova Enterprises, is seeking a full-time Service Advisor. We offer: Competitive compensation. Comprehensive health benefits plan. Company-matching RRSP program. Industry-focused training. Position Profile: The Service Advisor is responsible for customer relations, scheduling repair appointments, recording the condition of vehicles and completing write ups indicating the type of work needed. Responsibilities: - Schedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, and complete write up indicating the type of work needed based on initial Standard Repair Times. - Interact with customers as dictated by day-to-day business; this includes calling customers to solicit work if schedule slows and dealing with customer complaints as they arise. - Review parts that are ordered in and schedule the trucks in to have the parts installed on a daily basis. - Review and close repair orders daily. - Post cash sales and process invoices. - Responsible for helping the department reach its profit goals. - Check for recalls and determine appropriate payment type. - Follow up with customers on purchase order/Invoice/documentation issues. - Reviews warranty status prior to creation of repair order - May be required to fill in for other employees as required. Requirements: - CDK operating system experience - Previous experience in a service department of an auto or truck dealership. - Proven customer service skills including the ability to deal with customers on their issues with service or parts. - Demonstrated problem-solving and analytical skills. - Proven computer knowledge; ability to learn in-house programs; MS Excel experience is a requirement. - Strong listening and verbal communication skills are required. - Must possess the ability to make independent decisions when circumstances warrant. - The ability to deal professionally and tactfully with supervisors, co-workers, customers, and vendors. - Willingness to pursue self-development courses applicable to the job. About Us: Nova Enterprises Limited operates Freightliner, Western Star, and Thomas Built Buses dealerships, with six locations in Nova Scotia and Newfoundland. Recognized as an Employer of Choice by the Trucking Human Resource Sector Council Atlantic, we are a agile company within a competitive market. Nova Enterprises Limited is committed to providing an inclusive and accessible recruitment and employment experience. We provide accommodations during the hiring process and for employees in accordance with the Canadian Human Rights Act and applicable provincial human-rights legislation. Applicants are encouraged to advise us of any accommodations they may require. We will work collaboratively to meet accommodation needs up to the point of undue hardship. Please apply by sending your resume. No phone calls please. We thank all applicants for their interest, but only those selected for an interview will be contacted. Expected hours: 42.5 per week Benefits: - Dental care - Employee assistance program - Extended health care - Life insurance - Paid time off - RRSP match - Vision care Application question(s): - Will you be able to reliably commute from your residence to our location in Mt. Pearl for this job? - Do you have previous experience in a service department of an auto or truck dealership? This is a requirement. Work Location: In person Apply on Kit Job: kitjob.ca/job/2okwvy