Construction Relationship Officer (Mount Pearl)

Job Overview We are seeking a dedicated Customer Relations Representative to join our dynamic team. In this role, you will serve as a vital link between our organization and our clients, ensuring exceptional service and fostering long-term relationships. The ideal candidate will possess strong communication skills, a customer-centric mindset, and experience with project management and CRM tools. This position offers an opportunity to work in a fast-paced environment within residential construction and contributing to customer satisfaction and business growth. Responsibilities - Manage and nurture customer relationships to promote retention and loyalty - Serve as the primary point of contact for client inquiries, providing prompt and effective solutions - Coordinate with internal teams to ensure client needs are met efficiently and effectively - Support account management activities, including onboarding new clients and managing renewals - Analyze customer data to identify trends, opportunities for upselling, or areas for service improvement - Collaborate with marketing teams to develop tailored communication strategies that enhance customer engagement - Maintain comprehensive documentation of customer interactions and feedback for continuous improvement Skills - Proven experience in customer service, account management, or related roles - Solid project management skills with the ability to handle multiple client accounts simultaneously - Proficiency in Customer Relationship Management - Excellent communication skills, both written and verbal, with the ability to convey complex information clearly - Analytical skills to interpret data and generate actionable insights for clients and internal teams - Knowledge of marketing strategies related to customer engagement and retention - Ability to work collaboratively across departments to achieve common goals This role is ideal for a proactive professional committed to delivering outstanding customer experiences while supporting business objectives through strategic relationship management. Job Types: Full-time, Permanent Pay: $25.00-$30.00 per hour Expected hours: 40 – 45 per week Application question(s): - How would you handle client complaint? - What is preferred method of communication. Phone, email / text message? - Do you have construction experience? This position requires someone with basic home finishes construction idea Work Location: In person Apply on Kit Job: kitjob.ca/job/2p9zip